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Booking Conditions
1. Surcharges
Extra costs which IberoWalk may incur due to changes in currency
exchange rates will be passed on to the customer if these costs
are more than 2% of the value of the holiday. Changes in price after
payment of deposit will not be passed on.
2. Responsibility
IberoWalk does not accept responsibility for death, injury or illness
of customers on our holidays. IberoWalk does not accept responsibility
for the state of roads on our trips. Holidays are booked with the
understanding that all participants are physically fit and do not
have any medical condition which may make physical activity dangerous
for them. Walkers use any transportation provided by IberoWalk at
their own risk.
3. Insurance
Possession of holiday insurance is a booking condition. All travellers
must take out an adequate insurance policy before beginning the
trip. Proof of adequate insurance must be provided to be able to
confirm the booking.
Any insurance claims are the liability of the insurance company
and not IberoWalk. Proof of insurance must be sent to IberoWalk.
4. Booking
A deposit of £75 / US$120 / 120 E is required to secure a
place on the tour. On receipt of this fee, the customer will be
sent a receipt and written confirmation of the tour reservation
along with an invoice for the outstanding amount. This must be paid
8 weeks before departure. This money will be held in the IberoWalk
account until 1 week after the trip has ended.
All monies should be paid by bank transfer into the following account:
The Royal Bank of Scotland, Bolton Central Branch, 46-48 Deansgate,
Bolton, Lancashire BL1 1BH, United Kingdom - account no. 16-0006
10270352.
Alternatively, payment may be made by cheque made payable to "IberoWalk".
For credit card payments please contact IberoWalk.
The booking form must be signed on behalf of all travellers and
sent along with deposits and insurance.
5. Changes
Changes in group composition or length of trip must be notified
in writing.
6. Cancellation
Notice of cancellation must be received in writing. Cancellation
charges are as follows:
8 weeks or more before departure date Loss of
deposit
8-6 weeks before departure date 50% of balance
6-4 weeks before departure date 70% of balance
4-0 weeks before departure date 100% of balance
7. Modifications
IberoWalk reserves the right to make changes in the itinerary. In
the unlikely event of this happening, the customer will be informed
as soon as possible. Any changes made will be of a minor nature.
8. Force majeure
IberoWalk cannot accept responsibility for any loss or damage resulting
from war or terrorist activities, weather conditions, fire, flood
or drought, airport closures, rescheduling of means of transport,
or any other eventuality which may delay or extend the holiday.
9. Customer care
IberoWalk is committed to the maximum enjoyment of the customer.
Any problems or complaints must be made immediately so they can
be dealt with in situ. Customers will be asked to complete a customer
satisfaction form when their holiday is over.
10. Entrance fees
No entrance fees to places of interest are included in the tour
prices, unless the brochure indicates otherwise.
11. Transfers
Transfers are included in tour prices on the understanding that
the customer arrives at the time and place previously agreed. If
this is not the case, the customer will be liable for the cost of
the transfer to the first night's accommodation. Customers who opt
for a tour extension at the beginning or end of the holiday (e.g.
The Bilbao/Guggenheim tour extension) will be liable to organise
their own taxi transport between the airport and the hotel.
If on any particular trip guests arrive on the same day but at different
times a common pick up time may be arranged for the party.
12. Transport
The client is responsible for organising travel to Spain. In this
way it is hoped that the customer will get the best deal possible.
IberoWalk will be glad to give advice to the customer on travel
arrangements.
13. Accommodation
IberoWalk monitors the standard of its accommodation very carefully
and is very grateful for customer feedback. Customers are requested
to fill in our survey at the end of each trip and to supply us with
both positive and negative feedback if it is felt to be relevant.
Any problems should be reported immediately with a view to solving
them as quickly as possible
A twin room refers to a room for two people with two beds. A double
room is a room for two people with one bed. All rooms have en suite
bathrooms and are of a high standard. Accommodation is in hotels
and locally graded accommodation.
Every attempt will be made to satisfy a client's room preference.
Clients who have requested a double room may on occasions be given
a twin room if availability does not permit this.
On some occasions, clients travelling on the same trip may stay
in different hotels. This depends on hotel availability. Every effort
will be made to ensure that hotels are of a similar standard.
14. Prices
Prices include accommodation and continental style breakfast. Transfer
to and from airports or ferry ports is included. The customer is
responsible for all other expenses incurred.
15. Brochure Accuracy
We have made every effort to ensure the accuracy of our brochure.
Any variations will be notified to the customer before a trip is
booked.
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